Online Auctions FAQ

Bidding FAQ

Q- Why are bidders required to follow bidding increments?

Bid Increments are set to help bidders. These are set to keep the flow of the auction timing, and keep bidders from getting out bid by a penny.

Q- What is a soft close?

Soft close is a set time that will be added to the closing of a lot that gets a bid within the last few seconds. We usually use a 2 minute soft close. So that if an item gets a bid with 50 seconds left until closing it will then get 1 minute added to the closing time. So, the closing time then will be 2:00 until closing.

Q- Can I view the items on the auction in person prior to the auction closing date?

Yes, we offer preview times for you to be able to view items prior to the auction closing.  Each auction is unique, please read the terms and conditions for that particular auction for stated preview times and locations.

Q- I have never done an on line auction how do I register?  If you are having trouble navigating HiBid or just feel uncomfortable with the process we will be on hand during the live previews to walk you through the process.  Please bring photo id and a valid credit card.

Payments FAQ

Q- What type of payments are accepted for online auctions?

All online transactions require either a cash or check payment upon pickup or a credit card as payment. We accept Visa, Mastercard, American Express and Discover

Q- When are payments processed?

 We will email successful winning bidders the morning after the auction an invoice with instructions on how to pay.  If you wish to have your items shipped or you wish to pay with card on file let us know and we will process your credit card for and then email your paid invoice; you may pay in person when you pick up your items.

Shipping and Pick Up FAQ

Q- Do you offer shipping? If your items(s) fit in a flat rate priority shipping box we will ship.  If it is too large we will work with any shipping company to get items shipped out to you. You as the buyer are responsible for arranging and paying for shipping of those items. We prefer local pick up at the item location.

If you are an out of state buyer, we will require you to pay for your items prior to shipping. After you have paid for your items, the shipping contractor will call you for payment for the shipment.

Q- Does the you have packing material or loading help at location pick up?

Yes, our staff will be on hand during pick up days and times to help loading of items at the location. We will provide tables and materials for you to pack your items but can not help you pack. 

Q- Pick up times and locations

All pick up times and locations will be on the website terms and conditions page. Most online auctions will be at our auction house. If you have questions, please go to the website for details. 

Q- What happens if I do not pick up the items in the allotted time?

Unless you have made specific arrangements with us your items will be disposed of and you will not receive a refund. You will then be removed from our bidding website, and not allowed to bid in future auctions.

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